2.1 HOW CAN I TRACK THE STATUS OF MY ORDER?
To track your order, simply take note of the BATCH or DHL tracking number that has been emailed to you. If you have not received any information about your shipment, you can send an email to: email@example.com
2.2 AFTER RECEIVING THE ORDER CONFIRMATION, WHAT IS THE DELIVERY TIME?
The estimated delivery times, by geographical area, are as follows:
Shipments within Portugal and Spain: 3 business days.
Shipping within Europe and Rest of the World: 5 business days.
However, there may always be variations in transit times depending on carriers and factors outside of us.
2.3 DOES THE DELIVERY ADDRESS HAVE TO BE THE SAME AS THE BILLING ADDRESS?
No. You can choose two different addresses. If you want the delivery address to be different from the billing address, you will have to delete the pre-selected field "Ship to the same address" in the data entry area of your order process with a single click.
2.4 WHAT HAPPENS IF NO ONE IS AT HOME TO RECEIVE THE ORDER?
The carrier makes two delivery attempts, we work with BATCH and DHL depending on the final destination. If the carrier is unable to deliver to the first delivery, it will contact you for a second delivery. If still unable to deliver, the order returns to our warehouses and a new shipment will be made, upon payment of a new shipment by the consumer.
2.5 HOW MUCH DO I HAVE TO PAY FOR DELIVERY COSTS?
For deliveries to be picked up in store - 38 Graus Studio, rua poço dos negros, 124. 1200-337 Lisboa - shipping is free of charge.
For direct delivery to the final destination, the price will depend on the quantity of products you order at once and the destination of the order.
Portugal: 3 euros - 19 euros
Europe: 9 euros - 38 euros
Outside Europe: 22 euros - 65 euros
If you’re purchasing from a country outside of the EU Zone, please note that If applicable, customs fees, added VAT and country of destination handling fees are the receiver's responsibility and may vary from country of destination.
2.6 CAN I COLLECT MY ORDER IN THE SHOP?
Yes, when you pick up your order in the shop you do not pay shipping costs. You will have to enter this information when you finalise your purchase and as soon as you receive an email confirming collection, you can go to the shop at your convenience and show the purchase invoice that has been sent to your email address.