Terms and Conditions


This document establishes the terms of use and general conditions of online sale of the website www.38graus.com, as well as all its subdomains. The domain www.38graus.com is the property of Ondas Flutuantes, Lda, Limited Company with registered office at Rua Francisco Metrass, 46, 2 andar, 1350-145 Lisboa, PORTUGAL with the NIPC 516788949, which is also its registration number at the Conservatória de Registo Comercial de Lisboa.

38 GRAUS reserves the right to freely modify, at any time, the present Conditions of Use and General Conditions of Sale in order to adapt them to the applicable legislation, without prior notice.

Likewise, 38 GRAUS reserves the right to fully modify, at any time, the presentation and content of the website. Such changes will have, consequently, the purpose of constantly improving the website, as well as the services offered to its user.

By accessing this website and/or providing personal data, the user automatically declares to know and accept the terms of the Terms of Use and the Privacy Policy. Therefore, if the customer does not agree with all the conditions, he/she should not use this website.

Both browsing the website www.38graus.com and its subdomains and the purchase of any product at these addresses presuppose the acceptance of these Conditions of Use and the General Conditions of Sale contained on this page.

Conditions of use

The user undertakes to use this website in accordance with the provisions of the applicable legislation, refraining from using the website for activities contrary to the law, morality and good customs, or the rights and interests of third parties. The user must refrain from obtaining information and content accessible through the website.

Intellectual property

All iconographic, textual, technological and other elements present on our website www.38graus.com constitute the exclusive property of 38 GRAUS and are protected by the Intellectual Property Law. Therefore, by allowing access to the website, 38 GRAUS does not grant any licence or right to its user. Therefore, the use, reproduction, copying and dissemination by other means of the logos, texts, images and videos contained in this website is subject to prior authorisation to that effect. Only the use of the contents of the site for personal purposes is permitted. No part of the website may be reproduced for the purpose of being marketed or distributed for commercial purposes.

Product and price information

On the website www.38graus.com and its subdomains we provide information on the essential features of our products by means of detailed technical descriptions and photographs illustrating our products, in accordance with the best product presentation policy.

Note: Product colours may vary and may not be exact, as they depend on the monitor and the technology used by each user. 38 GRAUS is not responsible for any inaccuracy resulting from the above.

The prices of all the products indicated on our website www.38graus.com and its subdomains are presented in euros, including taxes and duties. The VAT included in all prices mentioned corresponds to the current rate.

Similarly, prices and promotions appearing on our website www.38graus.com may fluctuate and their availability may be subject to limited periods of time.

Product delivery costs 38 GRAUS

All shipments of products ordered on www.38graus.com are sent by BATCH or DHL depending on the delivery destination.

The costs of the delivery service are borne by you/customer, and are added to the total value of the selected products. The user will always be informed of these costs before confirming his/her order and completing the purchase process. If you’re purchasing from a country outside of the EU Zone, please note that If applicable, customs fees, added VAT and country of destination handling fees are the receiver's responsibility and may vary from country of destination.

The prices and products available on www.38graus.com are only valid for purchase orders placed through the site www.38graus.com, and may not coincide with the prices of the 38 Graus Studio shop that sells the 38 GRAUS products, or of the shops that sell the 38 GRAUS products.

Order tracking

You can track your order. To do this, simply access the website of the delivery platform in question. You will find all the information in the e-mail confirming the dispatch of your order. 

Frequently asked questions

In order to clarify most of the questions arising from the use of our website, we also have a list of frequently asked questions (FAQ) which you can consult here.


38 GRAUS cannot guarantee the absence of viruses or similar elements in the electronic documents and files stored in its computer system and on its website, and therefore cannot be held responsible for any damages caused and derived from the possible presence of viruses and other similar elements.

Law and jurisdiction

These General Conditions of Use and Sale are governed by Portuguese law. The resolution of any dispute arising from the interpretation and execution of these General Conditions shall be subject to Portuguese law and the Portuguese courts, expressly waiving any other.