Return and exchange policy
6.1 HOW TO EXCHANGE OR RETURN AN ARTICLE?
When you order an item from 38 GRAUS you have a period of 15 days to exchange or return the item(s) ordered.
38GRAUS.COM accepts the exchange or return of items if you are not completely satisfied or if the item is defective in any way. However, it must not show any signs of use and must be returned with the tags.
After receiving the items, 38 GRAUS reserves the right to refuse the exchange if the item does not meet the requirements of the above policy.
Note: Exchanges or returns will be processed within 5 to 7 working days of receipt of the item. Returns are only available on online orders, all items purchased in shop can only be exchanged within 15 days. In case of a return, the refund will be made within 14 working days.
To do your exchange you have 2 options:
- In the 38 Graus Studio, you can exchange: For size, colour or for another piece 38 GRAUS, paying or receiving the value of the difference.
- Through this link: If the exchanges and returns platform does not show the desired exchange product, you can send us an e-mail to email@example.com with the model, colour and size for which you wish to exchange or if you wish to make a return. If the answer is positive, 38 GRAUS is not responsible for the transport or costs inherent to the shipping of products returned for exchange, the customer having to send the piece to our shop or offices.
We do not provide free return shipping labels and shipping fees are non-refundable. If you’re purchasing from a country outside of the EU Zone, please note that If applicable, customs fees, added VAT and country of destination handling fees are the receiver's responsibility and may vary from country of destination.