WHAT TO DO IF YOU RECEIVE A FAULTY ITEM?
38 GRAUS guarantees the quality of all its products, but if the product ordered is defective in any way, you should contact Customer Service via the following e-mail address: info@38graus.com for information on the shipping/collection procedures. We remind you that you should not send the item to the shop where the 38 GRAUS items are located without first contacting Customer Service.
WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE ON TIME?
You should contact the following email address to explain the situation: info@38graus.com
IS IT POSSIBLE TO MODIFY MY ORDER AFTER RECEIVING THE EMAIL CONFIRMATION?
No. As soon as you receive the order confirmation, you have completed this process. You can then exchange the item by paying or receiving the difference in value.
CAN I EXCHANGE MY ITEM FOR ANOTHER ONE?
Yes, 38GRAUS.COM offers its customers the possibility to exchange. For detailed information on the procedure, please refer to the exchange policy.
HOW CAN I SUBMIT A SUGGESTION OR COMPLAINT?
To submit your suggestions and/or complaints you should send an email to: info@38graus.com